How to Find the Right Small Business Phone System
If you have a small business, you may not think much of the phone system you use. Even if you are successful in business, you may not be paying attention to the important role that the phone system plays.
When it is time to upgrade your business phone system, you can be shocked with the wide variety available in the market. Small business phone systems come in all shapes and sizes. The systems have various features that may or may not be beneficial for your business. Given the wide variety of phone systems, how do you determine which one will be right for your business? Read on for an overview of the phone systems you are likely to come across during your search.
Types of Phone System
There are two basic types of phone systems you are likely to come across during your research. The most common one is the PBX (Private Branch Exchange), which are huge and confusing. One of the features that sets PBX systems apart is their dedicated operators. Today, modern PBX systems are available in small sizes. The phone systems are ideal for many businesses and are also affordable.
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The key system is another small business phone system you can go for. This phone system has a key unit that controls other phones you may have. With the key system (KSU), you can control features such as voice mail on every phone in your business. The KSU ensures that any phones in your business are not in use at the same time.
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With a key system, you can dial various phones in your business premises via extension. A KSU system allows you to monitor how the system is functioning to determine whether the needs of the specific users in your office are met. You can expand the capabilities of the KSU with various communication software.
In many small businesses, you will find either KSU or PBX systems. The technology of these two systems are the same. In the past, PBX systems were more advanced than the KSU systems. However, the systems share the same technology today. There are also phone systems that share the features of both PBX and KSU systems. You can meet the unique needs of your company using these phones, which are generally known as “hybrids”.
If your business has less than 10 employees, it would probably be good to go with a KSU-less system. The KSU-less system works in a similar manner to a KSU system. The main difference is that the KS-less system does not have a central unit. Unlike is the case with most conventional phone system, you do not have to wire a KSU-less system to the building. Moreover, in case your business shifts to a new building, you can move with the phone system.